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bnpl-platform-2026.10.14.1
bnpl-platform-2026.10.14.1Issue and manage pay-later credit for your customers and merchants.
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Complaints

If something has gone wrong, tell us and we will put it right. Last updated 1 October 2026.

Making a complaint

If something has gone wrong, tell us. Use Support in your account, email support@bnpl-platform.tradecreditbank.org or call +1 (800) 555-0142.

  1. We confirm we have your complaint within 2 working days and tell you who is handling it.
  2. We aim to resolve it within 15 working days. If it takes longer we tell you why and when to expect an answer.
  3. Our final answer explains what we found, what we will do, and where you can take it if you are not happy.

If your complaint is about a purchase (for example goods that never arrived), you can also open a dispute from the order in your account. Payments on the disputed amount pause while it is reviewed.